Helpcenter

In order to receive product-specific information, you can easily make an inquiry on the respective product page using the "Do you have any questions concerning this product?" button.

The included illustration shows how to place your inquiry. All of our products have these features. We're looking forward to hearing from you!

You can use our Request for Quotation Service if you can't find a product in our shop. We can get you anything - from paper clips to excavators.

No matter which product you need, just inquire about it here and we'll send you a non-binding, written offer within two days.

Request for Quotation Service

Move the mouse to the top right corner of the screen and click ACCOUNT. You will then be taken to the registration page.

Please fill in the mandatory fields truthfully in order to guarantee delivery of the goods. Make up a strong password. For a secure password, we recommend a length of at least 8 characters and the use of special characters, numbers and capital and small letters. Please make a note of your password and your email address, as you will need this information for future logins.

Confirm your details by clicking the “Next” button. You will then be redirected to your user account. Here you can add additional delivery and billing addresses or change your personal data at any time.

Create customer account

To make full use of the Helpcenter function, for example to check the status of your order, you first need access to your guest account.

To activate your account, please enter the e-mail address you used to place your order and request the activation of your customer account.

Activate account

In your User Account you can change your name, e-mail address and password at any time under Personal Data.

Under Addresses you can manage your shipping and billing addresses. You can store as many addresses as you wish and simply use them as delivery or billing addresses as required.

You can also view your payment methods in your user account and - if desired - change them.

Click on the respective change button to store your data.
You can confirm your changes by clicking on the “Save” button.

Have you forgotten the password for your user account? No problem, it happens.

Enter your email address in the field provided. As soon as you have sent your request, you will receive a confirmation email from us. Click on the link contained there to change your password.

Change Password

B2BSUPPLIES operates with an innovative concept: All products that can be ordered are delivered directly from the respective manufacturer. This allows us to secure the best price for you because we cut out the middle man.

Shipping abroad

The offer on B2BSUPPLIES.com is primarily aimed at customers in the United States.
Our procurement platform is also accessible in the following countries:

Shipping by forwarding agent

If it isn't possible to send your order as a package due to the volume or weight, your goods will be delivered by a forwarding agent.

Deliveries by a forwarding agent are generally agreed with you by telephone with the respective forwarding agent prior to delivery.

Shipping to Packstation

Delivery to a Packstation is not possible.

How much is the shipping?

If the value of your goods is less than $ 50.00 (including sales tax), we will charge shipping costs of $ 5.95 (including sales tax).

Delivery is free of charge from a goods value of $ 50.00 (including sales tax).

How quickly do I receive an order/item?

Many products of our procurement platform are ready for shipment within 48 hours at the respective manufacturer and can be delivered in a few days.

The specific delivery time is always indicated on the product page of the item. If you have selected the payment method Prepayment, the logistical processing begins only after receipt of payment.

The delivery time stated on the product page applies to shipments within the United States. For deliveries to islands, the delivery time is extended and an island surcharge may apply.

Can the delivery time of an item be shortened?

The delivery times shown have been coordinated with our manufacturers so you will receive your order as quickly as possible. Unfortunately we cannot offer shorter delivery times.

However, in individual cases, express shipping may be possible. Whether express shipping is possible must be checked in individual cases. Please send us a request via the button “Questions about the product” on the product page.

Since the delivery is always shipped by the respective manufacturer partner, all common parcel shippers and freight forwarders (in the case of freight forwarding goods) are considered. These include e.g. UPS and FedEx.

Our manufacturer partners use a large number of different forwarding agents for deliveries of freight forwarded goods. If delivery is made by a forwarding agent, the delivery is usually notified in advance.

Are you a manufacturer and would like to offer your products on our procurement platform? We appreciate your interest and are curious whether your products can enrich the range of B2BSUPPLIES.

SELL ON B2BSUPPLIES

If you have a specific request, please let us know.

Describe your request in the form and send it. Customer Service will take care of your questions as soon as possible.

If you would like to know where your order is, we are happy to contact the respective manufacturer in order to find out the delivery status of your order.

Just select the order concerned and send your inquiry in the following process.

Just send us a request to cancel your order or individual items.

In the following cancellation process, you will be asked to tell us which order or article is concerned. After you have selected the product to be canceled and sent your request, we will take care of your request immediately.

Please note that you can only cancel orders that have not yet been delivered to you.

If you have already received the goods, you can withdraw from the order contract within 30 days. Please use the following form for this purpose.

Unfortunately, it is technically not possible to add or change articles in a current order.

If you want to add another item, you can easily place a new order with the item you want.

You will receive an automatic order confirmation directly after your order to the email address you have provided. After we have checked your order internally, you will receive another email with an order confirmation as a PDF attachment. The latest delivery date can then also be found in this order confirmation.

If you cannot find an order placement confirmation or order confirmation, check the spam folder in your email box. Please also check that there was no mistake in your email address when registering. You can view your email address in your user account under Personal Data and change it if necessary.

If the goods have been shipped, we can check whether a subsequent change of the delivery address is possible.

In the following process, select the order the delivery address of which you want to have changed. If a change is no longer possible, you will be informed accordingly by Customer Service.

It is easy to request to return items that you have already received.

Just select the order or the respective products and tell us the reason for the return. After submitting your request, we will handle it immediately. You will be informed accordingly by our returns department.

One or more items from your order have not yet arrived?

Simply select the appropriate items, name the defect / missing part of the item and submit the request. We will contact the manufacturer / supplier immediately and get back to you.

The order has arrived, but individual parts of the item are missing or damaged.

Simply select the appropriate items and send the request. We will contact the manufacturer/supplier and get back to you.

Have you not received a credit for your return?

Just select the items that have already been returned and send your request. We will take care of the credit and contact you.

If you have received a reminder from us although the goods have not yet been delivered, a delay in delivery may be the reason for this.

In the following process, please indicate which order or which article is concerned. After we have checked the status, we will set a reminder stop for pending deliveries.

Due to tax regulations, it is not possible to change the billing address of an existing order.

If you still insist on changing the billing address, please send such a request to our Finance Department.

1. Why haven't I received an invoice yet?

After receipt of the goods, you will receive your invoice separately at the e-mail address that you entered; consequently, it is not part of the delivery.

If you have not received an invoice one week after the delivery, we ask you to kindly check your spam folder.

If the invokce is not found there, we ask you to select the affected order using the following process and make a request.

2. What do I do if I have received an incorrect invoice?

In the event that you have received an incorrect invoice, we ask you to provide a brief description of the error as well as the invoice and order number using the following process. We will then take care of your request as soon as possible.

3. Why haven't I received a credit receipt yet?

In the case of a return or a subsequent discount, you will receive a credit note.

Except in the case of a discount, this can only be issued to you when we have received the returned item and were able to assign it to your order.

If you have not yet received a coupon within 14 days after shipping your returned or exchanged item, please inform us thereof.

Unfortunately, we could not properly match your payment to your open invoice.

Using the following process, select the affected order and upload the bank transfer slip.

After you have sent your request, our Finance Department will take care of your case immediately.

If you haven't received a reimbursement within 14 days of shipping your returned item, please send us an inquiry.

In your customer account, you can change your payment method at any time under Payment Methods.

If you have received a reminder from us although the goods have not yet been delivered, a delay in delivery may be the reason for this.

In the following process, please indicate which order or which item is concerned. After we have checked the status, we will set a reminder stop for pending deliveries.

Once the facts have been clarified, a stop will be immediately placed on the warning letter stored in the system.

So that we can assign your PayPal payment to your order, please select your order using the following process. Then you just have to enter your PayPal transaction code in the corresponding field and send it.

You can view our Privacy Policy here.

If you have any questions regarding data protection at B2BSUPPLIES Inc., you can use the following contact form.

Our General Terms and Conditions can be found here.

The Cancellation Policy of B2BSUPPLIES Inc. can be found here.

All information concerning our Disclaimer can be found here.

The Legal Notice of B2BSUPPLIES Inc. can be found here.